Got Questions?
We’ve Got Answers
Find quick answers about orders, customization, delivery, and more to make your gifting experience smooth and easy.
How can I place an order?
We do not accept orders directly through the website. To place an order, simply WhatsApp us with the product you like. Our team will assist you with personalization, pricing, and order confirmation.
How do I contact you on WhatsApp?
Click the “Order on WhatsApp” button on our website or message us directly for assistance.
Can I customize the products?
Yes. Most products can be personalized with names, initials, photos, logos, quotes, dates, and custom designs, depending on the item.
Can I see a design preview before production?
Yes. For applicable products, we share a design preview for your approval before starting production.
What details are required for customization?
You may need to provide:
- Name or initials
- Photo or logo
- Required text
- Preferred color or theme
- Specific design instructions
Our team will guide you based on the product.
How long does it take to prepare an order?
Preparation time depends on the product and quantity. We will share the estimated dispatch timeline during order confirmation.
Do you offer urgent orders?
Urgent orders may be available for selected products. Contact us on WhatsApp with your requirement, and we will confirm feasibility.
Do you accept bulk or corporate orders?
Yes. We handle bulk, corporate, event, wedding, and return gift orders. Share your requirements for a customized quote.
What are the shipping charges?
Shipping charges depend on the product, quantity, and delivery location. The final cost is shared before order confirmation.
Do you deliver across India?
Yes. We offer delivery across India through available courier services.
How can I make payment?
Payment details and the total payable amount are shared on WhatsApp after order confirmation.
When will my order be dispatched?
Orders are dispatched after production is completed and payment is received. Dispatch details will be shared with you.
Can I track my order?
Yes. Tracking details are provided once your order is shipped.
Can I cancel my order?
Once customization or production begins, cancellation may not be possible. Please verify all details before approval.
Can I return or exchange a customized product?
Customized products are generally non-returnable and non-exchangeable. If there is an issue from our side, contact us with proof so we can assist.
What if I receive a damaged product?
Contact us immediately on WhatsApp and share clear photos or videos of the product and packaging for review.
Can I order without personalization?
Some products may be available without customization. Please confirm availability with our team.
Do you provide gift wrapping?
Gift wrapping may be available for selected products. Please ask while placing your order.
Can I order a sample before bulk purchase?
Samples may be available for selected products. Contact us to discuss your requirement.
How is the final price calculated?
Pricing depends on the product, customization, quantity, packaging, and delivery location. We share the final price before confirmation.
The Gift Hive – Personalized Gifts Made Special
Still Have Questions?
We’re here to help. For product details, customization, pricing, or orders,
click on “Order on WhatsApp” and connect with our team.
click on “Order on WhatsApp” and connect with our team.
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